• Hot Pepper Hot Spot Directions - distributed before 9/14/20

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  • What to do if a hotspot isn't working

    The following steps may help resolve the issue:

    1. Click on the “Phone” Icon located at the bottom left corner on the main screen
    2. Click on the pink Icon to pull up the dial pad
    3. Type in ##27263# 
    4. Press “OK”
    5. The phone will then reset and restart
    6. The phone will boot up then restart again after several seconds
    7. If the message appears saying “your device is not activated” just press OK

    Turn the hotspot on and you should be able to connect to the internet

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  • Franklin Hot Spot Directions - Distributed starting 9/14/20

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