What to do if a hotspot isn't working

The following steps may help resolve the issue:

1. Click on the “Phone” Icon located at the bottom left corner on the main screen
2. Click on the pink Icon to pull up the dial pad
3. Type in ##27263# 
4. Press “OK”
5. The phone will then reset and restart
6. The phone will boot up then restart again after several seconds
7. If the message appears saying “your device is not activated” just press OK

Turn the hotspot on and you should be able to connect to the internet